Privacy Policy & Cookies & GDPR
zuutech and its Partners recognise that privacy is an important issue, so we design and operate our services with the protection of your privacy in mind. This Privacy Policy outlines the types of personal information we gather when you use our services, as well as some of the steps we take to safeguard it. The bottom line is that your data and content is exactly that, your data and content and we make no claims to it and will do our utmost to protect it.
The following principles apply to the personally identifying information we ask for and that you provide. “Personally identifying information” is information that individually identifies you, such as your name, physical address or email address.
- Our services require you to register for an account. zuutech asks you for some personal information in order to create an account (typically your name, email address, address, phone and a password for your account) and we will use that information to provide the service. We will also request credit card or other payment information which is maintained by our GDPR and PCI-DSS (Payment Card Industry Data Security Standard) compliant payment gateway partners in encrypted form on their secure servers. We do NOT store your credit or debit card or bank account details on our servers.
- When we require other personally identifying information, we will inform you about the types of information we collect and how we use it.
We do not rent or sell your personally identifying information to other companies or individuals. All companies we share with meet the relevant data protection and GDPR regulations – such as payment processors – and are only used to deliver our services to you.
- We may share such information in any of the following limited circumstances:
- We provide such information to trusted businesses or persons for the sole purpose of processing personally identifying information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate GDPR confidentiality and security measures. Credit card payments for instance.
- We conclude that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of zuutech, its users or the public.
- If you have an account, we may share the information submitted under your account among all of our services in order to provide you with a seamless experience and to improve the quality of our services. We will not disclose your account information to other people or non-affiliated companies, except in the limited circumstances described in this Policy or with your consent.
- In the event of a transfer of ownership of zuutech, such as acquisition by or merger with another company, we will provide notice before any personally identifying information is transferred and becomes subject to a different privacy policy.
- We may share non personally identifiable aggregated information with others.
The security of your information is very important to us and we do our utmost to protect it.
- We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data.
- We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services – such as billing.
- All backup data is encrypted and stored in the EU. We cannot read it, only you can by using your password. Support technicians only have access to information necessary to support clients. This is primarily related to the actual devices and services, not users – and all actions are logged.
- Billing and admin access is also limited and logged and we do not store credit card or bank details.
- We won’t keep your personal information any longer than required to deliver our services or as required by law.
- Our data centres and cloud support services use the maximum possible standard for data security, ISO 27001. More information about ISO 27001.
- We use the strongest available TLS encryption, to ensure files are transferred securely from your computer or mobile device to our servers.
- Individual customer backup data is split across several independent systems with no single system holding enough to retrieve an individual file through any unauthorized methods.
- Customer backup file information is masked when on our servers, so it cannot be connected to a particular account or identified.
We provide mechanisms for accessing, updating and correcting your personally identifying information on our services.
A cookie is a unique identifier which contains a small amount of data that is sent to your browser from a website’s computer and stored on your computer. Websites can send cookies to your computer if your web browser’s preferences allow it. Cookies do not harm your computer and most sites use them.
Many websites use cookies to track online traffic flows, analytics and to enable session management and your personal settings and preferences. For instance, to log into web services or to make purchases. Some of these cookies are set by third party partners such as for support, analytics, shopping, billing and analytics.
If you click to ‘remember me’ in your browser (which we do NOT recommend) when logging in, a cookie will store your username and potentially other information on your computer so that you do not need re-enter it the next time you visit the website. We recommend that you set your browser to delete all cookies when you close your browser as it will help protect your privacy.
Certain cookies may contain personal information such as your username so that you can use the site – this is most often used for sites you log into such as webmail, social networking or online accounts. In our case, if you log into our sites we do set cookies that store session information and login user names so the site may function properly for billing, support and purchasing (shopping). We DO NOT store credit card details.
These cookies collect general session information such as how you arrived at our website, how you used the website and which content is most popular so that the site can be improved and made easier to use and more relevant. We use google analytics and Facebook Pixels for analytics and these companies may use the analytic data collected from our site in aggregate.
These cookies are used for targeting and advertising. This information is often shared across the advertising network. We do NOT have third party advertising on our site.
Through your browser you can set your computer to accept all cookies, accept session only cookies or not to accept cookies at all. You can also set your browser to automatically delete all cookies when the browser is closed, which we recommend. Not accepting cookies at all means that you will not be able use many websites as these sites will not be able to personalise your service and you would have to re-login each time the web page is refreshed or you go to another page on the site. This is usually the case with web-based email services, social networking, ecommerce and other sites you need to login to.
For help on changing the settings on your browser please follow the appropriate link below.
Mozilla Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
Google Chrome
https://support.google.com/chrome/answer/95647?hl=en-GB
Safari (Mac)
https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
Microsoft Internet Explorer
https://support.microsoft.com/en-us/kb/278835
Please note this Privacy Policy may change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. In either case, we will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice.
If you have any additional questions, please feel free to contact us any time.