Remote Tech Support

Remote Tech Support

  • We have some amazing software that allows you to share your screen with our support staff
  • This connection is done via your internet connection and is completely private and secure
  • All sessions use 256-bit SSL encryption — the same security levels used and trusted by major banking institutions
  • Technicians CANNOT access your PC again once the session has been terminated.

 

All you need to do to begin a session is click on this icon on your computer desktop, 24/7.

Support Icon

This will launch the Instant Messaging application.

Step 1 for Secure Instant Computer Support


Initially the technicians will only be able to text chat (Instant Message) with you until YOU decide to commence the session and click Yes.

Step 2 for Secure Instant Computer Support

 

 

Step 3 for Secure Instant Computer Support

 

 

At that point you are able to watch what they’re doing, text chat with the support staff and naturally you can terminate the remote session any time you wish. You can either end just the remote control by clicking on ‘End Desktop Sharing’ or end the entire session by clicking on ‘Disconnect’.

Step 4 for Secure Instant Computer Support

 

As well as being more convenient, remote support is also more secure than dropping off your computer to be serviced by a technician who you can’t watch over while they’re working or having someone come to your house and leaving them alone with your computer.