We have some amazing software that allows you to share your screen with our support staff. This connection is done via your internet connection and is completely private and secure. To connect with a technician, simply follow the steps below.
- Open a chat session by clicking the support chat icon
- Then click the link below that matches the device you are connecting to our technicians.
- Launch the program – you can launch it from your browser download section or it may be in your downloads folder (it’s called splashtop)
- Give the 9-digit number to the support technician
At the end of the support session you can quit the progam and the technicians computer access will be over.